Overview
This policy explains how to cancel a paid RippleFlow subscription and when we issue refunds. It applies to every paid plan billed through our payment provider, Razorpay, and forms part of our Terms of Service.
The short version: you can cancel at any time, and cancelling is always free. Subscriptions are otherwise non-refundable, except where the law requires a refund or where we have charged you in error.
Free plan
The Free plan costs nothing and never requires a payment method, so there is nothing to cancel or refund. You can stop using it at any time, or delete your account from Settings → Data & Privacy.
How to cancel
Cancel from inside the app at any time:
- Open Dashboard → Plan & Billing.
- Choose Cancel plan and confirm.
We cancel the subscription with Razorpay immediately, so no further charges are made. If you cannot access your account, email support@rippleflow.pro from your account email and we will cancel it for you.
When cancellation takes effect
Cancellation takes effect at the end of the current billing period. You keep full access to your paid plan until that date, and you are not charged again afterwards. Your account then continues on the Free plan, and your data is handled as described in our Privacy Policy.
If you cancel during a free trial, you will not be charged when the trial ends.
Refunds
Except where required by law, payments are non-refundable, including for a partial billing period or a period in which you did not use the Service. When you cancel, you keep access until the end of the period you have already paid for.
We do issue a refund in these cases:
- Billing error — a duplicate charge, a charge after you cancelled, or a wrong amount.
- Unauthorised charge — a payment you did not authorise.
- Where the law requires it — for example, a statutory cooling-off or withdrawal right that applies to you.
How to request a refund
Email support@rippleflow.pro with the email on your account and the Razorpay payment reference. We review requests within 5 business days and, when a refund is approved, issue it to the original payment method. Bank processing times vary; approved refunds typically appear within 5–10 business days.
Failed payments
If a renewal payment fails, we may retry it and notify you. Paid features may be paused until the payment succeeds. No refund is due for a period that was never successfully charged.
Your statutory rights
Nothing in this policy limits any right you have under mandatory consumer law in your country. If you are a consumer in the EEA or the UK, you may have a statutory right to withdraw from a digital service within 14 days of purchase; where that right applies, we honour it. Contact us and we will process it.
Chargebacks
Please contact us before raising a chargeback — most issues are a billing error we can fix faster directly. If you raise a chargeback, we may pause your account while it is investigated.
Changes to this policy
We may update this policy. If we make a material change, we will update the date above and, where appropriate, notify you. The policy in effect when you were charged governs that charge.
Contact us
Questions about billing, cancellation, or a refund? Email support@rippleflow.pro or use our contact page.